Spa Etiquette

At Spa Saphir we are dedicated to give you the best experience and to do so we encourage you to read our policies and help us achieve that goal

Your First Visit

If you are new to Spa Saphir, you are required to fill out a health history form. This provides our therapists and aestheticians with the necessary information to complete a treatment safely and without complication. It is important that you arrive at least 10 minutes before your visit in order to complete the form.

Spa Guidelines

To ensure that you receive the full length of your services, please arrive at least 10 minutes prior to your first treatment of the day. To avoid inconveniencing other clients, all treatments will end at the scheduled time. This early arrival will allow you ample time to enjoy the amenities that we offer. To add to the enjoyment of your day and to help others enjoy their Spa Day as well, please turn off all cellular phones and pagers when you enter the spa. Please do not consume alcohol 2 hours prior to your treatment. Smoking is prohibited throughout the facility.

Age Requirements

All clients must be at least 18 years of age to receive certain treatments unless accompanied by an adult.

Valuables

Please do not bring jewelry or valuables into the spa. Many treatments require that you remove your jewelry. We are not responsible for lost or stolen items.

Gift Cards, Certificates

Spa Saphir Gift Cards and certificates must be presented at the time of service and cannot be traced if lost. In addition, they are not redeemable if lost or stolen and are non-transferable. Gift cards and certificates are non-refundable.

Prices / Return / Exchanges

All prices are exclusive of tax and are subject to change without notice. We accept Cash, Debit, Visa and MasterCard. Unopened products within 5 days of the purchase that are in perfect condition can be returned/exchanged. After 5 days of purchase, there will be no returns accepted. Spa Saphir will be responsible only for defective products and/or products causing allergies.

Staff

We cannot guarantee requests for therapists/aestheticians. However, we will make every attempt to honor your preferences.

Cancellations

All appointments must be cancelled 24 hours in advance by Voice mail or E-Mail message. Failure to cancel an appointment will require a payment of 50% of the value of the service before booking your next appointment. Failure to cancel a pre-paid appointment will result in that pre-paid service deducted from your profile. Clients that arrive for their service(s) late will be accommodated as best as possible; however, your service may be altered due to starting the service late. Scheduling an appointment with us is your acceptance of this policy.

Privacy Policy

In order to maintain a high level of customer service, Spa Saphir is required from time to time to collect, retain, and disclose personal information to their staff. Spa Saphir is committed to treating such personal information in accordance with your best interests and applicable law. All of the personal information collected by us will be used and retained exclusively by Spa Saphir to provide you with the highest quality professional treatments and services.